Privacy Policy
Last Updated: April 10, 2025

The information provided on this e-commerce website is for general informational purposes only and does not constitute medical advice. Ventin Pharma makes reasonable efforts to ensure the accuracy of the product descriptions and information presented, but we do not warrant or guarantee the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 1 Ventin Pharma shall not be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the 2 use of this website. Please consult with a qualified healthcare professional for any health concerns or before making any decisions related to your health or treatment.

We may collect the following types of personal information from you:

• Contact Information: This includes your name, email address, phone number, shipping address, and billing address.  

• Account Information: If you create an account with us, we collect your username, password, and purchase history.  

• Payment Information: When you make a purchase, we collect necessary payment information, such as credit card details, debit card details, or net banking information. Please note that we use secure payment gateways, and we do not directly store your complete payment details on our servers.

• Order Information: Details about the products you purchase, order dates, and delivery information.

• Browsing Information: We automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages you visit on our Website, and the dates and times of your visits. We may use cookies, web beacons, and other tracking technologies for this purpose.  

• Communications: Records of any communication you have with us, including emails, chat logs, and customer service inquiries.

• Demographic Information: We may collect demographic information such as your age, gender, and interests, either directly from you or through analytics providers.

• User-Generated Content: Any reviews, comments, or other content you post on our Website.

We may use your personal information for the following purposes:

• Order Processing and Fulfillment: To process your orders, arrange for shipping, and provide you with order updates.  

• Account Management: To create and manage your account, personalize your experience, and allow you to access your purchase history.

• Payment Processing: To securely process your payments for purchases.

• Customer Service: To respond to your inquiries, provide support, and resolve any issues you may have.

• Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, and information about new products, offers, and events that may be of interest to you. You can opt-out of these communications at any time.

• Website Improvement: To analyze website usage, track trends, and improve the functionality and content of our Website.

• Security and Fraud Prevention: To protect our Website and customers from fraud, security breaches, and other illegal activities.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

• Personalization: To personalize your experience on our Website by showing you relevant products and content.

We may share your personal information with the following categories of third parties:

• Service Providers: We may share your information with third-party service providers who assist us with various functions, such as payment processing, shipping and delivery, marketing, data analysis, website hosting, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.  

• Payment Gateways: We use secure third-party payment gateways to process your payments. When you make a purchase, your payment information is transmitted directly to these gateways and is subject to their respective privacy policies.

• Analytics Providers: We may share anonymized or aggregated data with analytics providers to understand website usage patterns and improve our services.

• Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other legal bodies if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.  

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India), you have certain rights regarding your personal information:

• Right to Access and Review: You have the right to request access to and review the personal information we hold about you.

• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.  

• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal information.  

• Right to Withdraw Consent: If we have collected your personal information based on your consent, you have the right to withdraw your consent at any time.

• Right to Grievance Redressal: You have the right to contact our Grievance Officer (details provided below) to address any concerns or complaints regarding the processing of your personal information.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.  

We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:  

• Using secure socket layer (SSL) encryption for transmitting sensitive information.

• Implementing firewalls and intrusion detection systems.

• Restricting access to your personal information to authorized personnel only.

• Regularly reviewing and updating our security practices.  

However, please understand that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the applicable legal requirements.  

7. Cookies and Tracking Technologies

Our Website uses cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are stored on your device when you visit a website. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Website.  

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.  

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.  

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:  

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Nikhil Bansal

nfo@ventinpharma.com

+91 9888961952
 

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We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Website after the posting of changes constitutes your acceptance of the revised Privacy Policy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:  

info@ventinpharma.com

+91 9888961952

Ventin Pharma, Near DAV College, Kalyan Singh Road, Amritsar - 143001 (Pb.)

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.